Booking Policy
Please arrive on time
This time is reserved exclusively for you. Arriving on time or 5-10 minutes before your appointment ensures that you don’t miss a single minute of your salon experience.
Late Policy
Due to the high demand of our services and our booking, we adhere to a 15- minute late policy. Unfortunately, if you are running more than 15 minutes past your appointment, we will need to reschedule. We enforce this policy to avoid conflict with another client’s personal time and to avoid further scheduling conflicts. If you are going to be more than 15 minutes late, please contact your stylist reschedule your appointment
We understand situations occur and as a result, appointments need to be changed. Therefore, you will be allowed to reschedule or cancel your appointment within a 24-hour notice.
*If you do not reschedule or cancel within 24 hours of your scheduled appointment, your deposit will be forfeited.
Missed Appointments
For clients who have previously missed 2 or more appointments or cancelled at short notice, we will need to take a 50% non-refundable booking fee.
24-Hour Rescheduling and Cancellation Policy
We thank you in advance for your consideration of our 24-hour cancellation policy. Our booking policy doesn’t only protect our business, but it ensures fair treatment to all our clients.
Keep in mind, when no-shows and cancellations occur other clients cannot book that time slot and it affects the scheduling and revenue for my business. Therefore, all "Premium Hair Services" will require a credit card at the time of booking the appointment.
Any cancellation of "Premium Hair Services" less than 24 hours in advance will be charged 50% of the full-service price.
As a courtesy to your stylist and other appointment seekers, please cancel appointments 8 hours prior.
A $25 fee will be added to the bill of your next appointment if you do not cancel your appointment 8 hours prior to the time frame.
NO SHOWS WILL BE CHARGED HALF THE SERVICE COST, NO EXCEPTIONS!!
Please note: We reserve the right to refuse service to anyone at any time.
Security Deposit
A $35 deposit is required to secure appointments for all services. Your credit or debit card number will secure your appointment. This deposit is non-refundable. When service is completed, the security deposit will be applied toward your balance.
Waiting Area
We provide a cozy and inviting waiting area for our clients. Due to limited seating, please refrain from bringing additional guests who are not receiving service.