Wig shipping policy

Customized products, wig construction, colored hair

Customized wig, colored hair, and any wig construction may take up to 3-5 business days to be shipped out.
Orders received after Friday at 2 pm EST will be processed first thing on Monday.
All processing times and shipping time are “safe” estimates. Our parcels normally can arrive as much faster as in 3-4 business days for the US customers!

Initiate Exchange

Not the perfect style or length you are looking for? No problem. Please contact us to initiate an alteration to the wig within FIVE (5) CALENDAR days after you receive the product.

Conditions

Customers are responsible for any return shipping fees. Please ship the item with a trackable method. We are not responsible for merchandise lost in the mail.
Due to the nature of the product, all sales are final. We take great care and check all the orders before we send it to you, due to that factor and the nature of hair products, we do not offer refunds, but we are glad to offer alterations to accommodate you if you want a different style or length if the purchased wig can accommodate the new style.
All sales are final for products that have broken seals, broken packaging.
We do not refund for delivery failures caused by wrong addresses or “un-deliverable” addresses.

Legal Rights

Any activity to defraud Volume Hair Salon such as filing a chargeback after receiving an item will be executed to the fullest. We do not endure any actions to steal from Volume Hair Salon, all illegitimate chargebacks will be sent to collections agency and small claims court to recoup any monetary loss caused to Volume Hair Salon.

Cancel Order

Unfortunately, all orders are final once the payment has processed. We cannot change address or change order information once the order is placed. Please double check your address.

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